560 N Nimitz Hwy
Hawaii, 96817

We’re open Mon – Fri: 8am – 5pm, Sat: 9am – 2pm

Frequently Asked Questions

Please read our FAQ before sending us a message.

Yes you can but you will pay the additional shipping charge to have that item shipped later. You can also request that the order be held until all items become available to not incur any additional shipping charges

On average, a cabinet is out of stock for a couple of weeks, but we constantly have containers of new product arriving, so it is best to check with customer service

None of our cabinets are made of particle board.

All of our cabinets lines are more than strong enough to hold granite or concrete

All of the cabinets are finished inside, but not all of them are the same as the face frame. It would depend on the style of cabinet that you are looking at

All of our medicine cabinets are surface mounted

Yes, the sides of the cabinets are finished to match the face frames and doors

We are open on Saturdays from 9-4pm.

Unfortunately we do not sell just doors. The only except to that are the decorative end panels, which are actually doors, but they only come in widths that would fit on the sides of the cabinets.

We carry an inventory of replacement parts, but it depends on what you are looking for. The best thing to do if you break something or need to buy a replacement item is to call customer service.

If you want to get a sample cabinet to see how they go together or what the quality of the cabinets is like, the best thing to do is to figure out your layout and order the smallest cabinet that you will need.

We do have samples of the flooring that we sell. For more information, please call customer service.

We work with 3rd party logistics companies, that allow us to get some low rates on shipping. We try to get the best rates possible for our customers, but if you are able to get a better rate, you can certainly handle your own shipping. If you want to handle your own shipping, you will be responsible for creating the paperwork, arranging the pickup, and filing any claims

You can always add or subtract from your order once it is placed, but it may delay your order. If you are adding to the order, in some cases we may not have the cabinet(s) at our West Conshohocken facility, so it would have to arrive on our weekly shuttle from the main warehouse. Call customer service if you need to make any changes to your order

Our main warehouse is strictly for bulk distribution and doesn't have the staff to be able to handle customer pick ups. All picks have to be at our West Conshohocken facility

Yes, you can pickup your order from our West Conshohocken facility, but you still need to place your order online and you will be contacted once your order is ready.

Unfortunately we do not have the production space to pre-assemble the cabinets before shipping them, but shipping them in the boxes saves on shipping costs for you. For large projects (10+ kitchens) we may be able to outsource the assembly, but it is on a case by case basis.

We do allow customers to waive liability on larger items if you want to ship them UPS/Fedex. We do not encourage it, and UPS/Fedex will not honor a claim if damaged, but you can contact customer service if you are interested in waiving liability to ship it parcel and they will tell you how to proceed

Yes, most of the cabinet lines offer an upgrade to the drawer glides. If an upgrade is available, you will be given that option before checking out.

No, unfortunately we do not offer an upgrade to the drawer box itself.

The bathroom discount is intented to help reduce the shipping costs, and pass on the savings to our customers. Because of that, we need to have the bathroom vanities ordered at the same time as the kitchen cabinets

While some orders may only take 2-3 days, our average processing time is 7-10 business days and we have to go in the order they are received. We have a high volume of orders coming in each week, so we try to process them as fast as possible.

We now have a contractor locator that will help you locate contractors in your area that have used our cabinets before, and how many times they have installed them.

Yes, we prefer that customers who come in to see the showroom call ahead and set up an appointment since we don't have a traditional sales staff like retail store would have.

All of the cabinet ends are finished, but if you want to bring the sides flush with the face frame, you will have to use end panels.

Some people do, but most people don't. It is really simple to assemble them and doesn't require any experience

Wood glue is not required to assemble the cabinets, but it also wouldnÕt hurt if you added some. We leave that up to the customer

All of the cabinets and vanities come with a piece of toe kick, but most people like to create a uniform look across the front to hide the seams where the cabinets connect. For that, you will need to buy additional toe kick.

The manufacturing process has been improved to make sure that our cabinets are as eco-friendly as possible. All of the cabinet lines pass the new emissions standards that have been set by California, which are toughest in the country.

Yes, all of our cabinets meet the new California Emissions regulations

We try to keep a 3 months supply of everything on the website, but planning and forecasting isn't an exact science so occassionally we run out of an item.

We offer both mullion doors and open faced doors for our cabinets. Depending on the cabinet line will determine if it comes with glass or does not. For those that do not come with glass it allows you pick your own style of glass rather than the one that comes with it already.

Yes we do. If you can find a lower price for the same exact cabinets, send us a copy of the quote and the company you got it from. I guarantee we will beat it if it is the same exact product line.

Over the years we have had thousands of satisfied customers, but not all of them want to participate as a referral. We will do our best to locate someone locally that we can refer you to but we try not to solicit our customers

We do not carry end panels for the pantries, since the sides are finished to match the face frames and doors. You could use decorative wall end panels on the sides if you wanted to add some detailing to it

No, we do not. We utilize a network of third party carriers that allow us to ship product cheaper than if we utilized our own trucks

All of the styles and finishes we manufacture are listed on the website.

No, we do not. One option for creating a shallow pantry is to stack wall cabinets on top of each other

We do not manufacture the rev-a-shelf line of products, we are only a distributor for them. Since they are made specifically for our cabinets, some of them may not fit in our cabinets. Please refer to the dimensions of the specific item when determining if it will fit

Yes, we offer a 5 year warranty on the cabinets

We try to keep our prices as low as possible and not play the games of high prices with ridiculously big sales or discounts. We have one cabinet line on sale each month. Additionally throughout the year we will offer some discounts on discontinued product, or new lines, so keep checking the Promotions tab. We also have a contractor program and distributor program that offer discounts for bulk orders.

We do not offer installation services. We are strictly a wholesale distributor

Yes we sell a wide variety of knobs and pulls for the cabinets

The granite tops include a backsplash, but do not come with a sidesplash

Yes, the sink is pre-mounted to the granite top

All base cabinets are going to be a standard depth of 24"

All wall cabinets are the standard depth of 12", unless otherwise stated

To become a distributor, send an email to info@ArcadeGreen.com

Holds can be removed by contacting your bank and letting them know that the charge will not be processed. Sometimes they will require that we confirm it, which we will gladly do. Contact customer service for help with this.

You can get a copy of your receipt by logging back into your account

Each cabinet style will require a different installation method for the crown. Depending on whether it is full overlay or 3/4 overlay, you may be able to attach the crown to the face frame, or you will have to attach it directly to the top of the cabinet. For specific instructions, please contact our office and click on installation help

To join the contractor program, you can send an email to info@ArcadeGreen.com with your full business info, including contractors/builders license number, and your username so that he can set up your account

Once an order is shipped, you will receive a tracking number. You can track the order on the carriers website, or through your order on our website.

If you can find a lower price for the same exact cabinets, send us a copy of the quote and the company you got it from. I guarantee we will beat it if it is the same exact product line.

The holes on our granite vanity tops are 4" on center

Everyone from the novice DIY'er to the experienced contractor can assemble them. If you have a screw driver, that is all you are going to need.

Vanity heights vary depending on the cabinet line. They range from 30" to 32 5/8" to 34 1/2" tall.

All of our base cabinets are 34.5" high (standard height). This allows for a 1.5" top to make 36"

Any visible damage must be noted on the delivery receipt while the driver is present. After that, you have 48 hours to open the boxes and inspect for concealed damage.

The average processing time is 7-10 business days, but this can change based on volume and when we are shuttling product between warehouses. Since we have two facilities we do not always have all of the cabinets for an order in one location.

For most of the cabinet lines the blind base needs to be installed 6" away from the wall and will also have a maximum pull. Please review the specific cabinet specifications to be sure you are accounting for the correct amount of space

It is important to count everything while the driver is present. In some cases, accessories may be packaged together, so don't always go by the packing slip. If something is missing, note it on the delivery receipt and file a claim on the website by logging into your account and opening up your order.

Some cabinet lines don't sell a filler strip specific to the pantries, you can use a toe kick if need be, which is the same size at the pantry and allow up to 4 1/2" of filler

All of the kitchen cabinet lines have universal doors, which can be switched from left to right hinged depending on what you need

In some cases, it may take a couple of days for our claims department to research a claim, search for parts, and get you a response. We know that any type of damages can be a burden for our customers, so we try to process them as fast as possible. If you feel that your claim wasn't received, please contact our claims department and they can give you more information

When an order is placed, we only approve a transaction, we don't actually charge it until the order is shipped. Your order will remain as a pending charge until the order is shipped

Since we use a 3rd party software program, occassionally the shipping calculator may go down. If you are having problems with the shipping calculator, please contact customer service and they can get you a shipping quote

Unfortunately we can not make custom sizes. We keep our costs down by only stocking common sizes. Since they are manufactured overseas, it is impossible for us to make custom sizes without a large order of that one size.

No, you do not have to buy toe kick unless you want to create a uniform look across the bottom of the cabinets.

Since it takes several months for product to arrive at our facility, we try to plan/forecast several months ahead. With the continued growth and not having a consistent order pattern, we sometimes run out of certain items in each style, but constantly have containers coming from the factory.

Yes, there is a 20% restocking fee

If you live in Pennsylvania, there is sales tax

While we are a wholesale business, we are open to the public

Since we do not stock the rev-a-shelf items, some of the items will be coming directly from Rev-A-Shelf. If you did not receive your Rev-A-Shelf items with your order, you should expect to receive them via UPS or Fedex in a couple of days. You can confirm this by contacting customer service

If your shipment is damaged, it is very important to note it on the delivery receipt. As soon as you discover the damage, file a claim on the website by logging into your account and noting it on the order.

This is considered concealed damage, and can happen in transit without anyone knowing. This is why it is important to inspect each box within 48 hrs. If you discover concealed damage, please report it immediately

In the past, vanities came with corner brackets. Since they are not needed when installing granite or any solid surface countertops, they really are no longer needed. We do have some if you are installing a laminate top, but if not, they will not be needed since they are not structural.

Our shipping rates are based on real time rates from a network of over a dozen carriers, so rates could fluctuate. We can not guarantee a shipping rate until an order is placed

If you attempted to process your order multiple times, you may see multiple charges pending. This is true for both processing orders and adding/subtracting items from an existing order. Every time an attempt is made to process your credit card, even if it is declined, that money is reserved by your bank. This money is just pending and will be returned to your account in a couple of days.

Dovetailing is a method of assembly. Some of our cabinet lines come with dovetailed drawers. Traditionally, dovetailing will offer a stronger bond

Euro-epoxy drawer glides just refer to type of finish that is applied to this drawer glide. It is the base model of drawer glides that we supply. It has a smooth slide, but doesn't offer the soft-close feature

European hinges allow the doors to be adjusted multiple ways while mounted on the cabinet

Arcade Green Cabinets are the alternative to high priced, custom and semi-custom kitchen cabinets. They give both homeowners and professionals an affordable way to get a high quality cabinet at an affordable price.

We accept appointments any day during the week from 9:30-4:00 and Saturday from 9:30-3:00. It is best to scheduled the day before to make sure someone will be available.

We do not include a base for the corner sink face, because it will depend on where your plumbing is coming from. Some people leave the base open, others will install a piece of plywood to finish off the base. We do sell the item already cut in the shape needed to fit the corner.

You could always move the plumbing, but that would most likely require a professional plumber. If you won't want to hire someone, you can either create a false drawer where the plumbing is interfering by not using the actual drawer box

Curbside delivery can sometimes be different from carrier to carrier, but it is intended to provide residential delivery to your curb. Not all trucking companies have a liftgate on their trucks, so some times it will include placement on the ground, other times you will be required to assist the driver in getting the cabinets down off the truck (which is why it is important to have someone there to assist you)

The warranty covers any manufacturing defects or issues that occur once the cabinets are installed. We are not liable for issues that arise from improper installation or assembly. While it occassionally happens, we very rarely have any issues with the cabinets once they are installed.

We take Visa, Mastercard, Discover, American Express, Paypal, and Cash if you are paying at our West Conshohocken facility. We currently do not accept personal checks

The plywood that is used is furniture grade plywood

We are open 9-5 Monday through Friday and Saturday 9-4

For auditing purposes, we need to ensure that the cabinets are not being used for personal use, so we need to have some way of validating their use. We have used other forms of validation before, so as long as you have some documentation we can take a look at it.

There are different types of camlocks, but a camlock is simply an open ended wheel that locks onto a peg or some other mounting device. By turning it like a screw, you create a tight bond

A decorative end panel is a cabinet door that is sized to fit the sides of the cabinets, and to create a custom look on the sides.

A dishwasher end panel is used where the dishwasher is going to come at the end of a run of cabinets. It helps to finish off the end, and trim out the dishwasher

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